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Games » Shipping & Returns
Shipping and Returns Policy
Shipping Policy
- Orders typically ship within 24 business hours of full payment. It may take up to two (2) business days for processing before shipping.
- Please note that we are based in Richmond, BC, Canada and follow Canadian public holidays that may differ from US holidays. In such instances, your order may be delayed by an additional business day.
- While we try to ensure that only in-stock items are available to order as in-stock, there are occasions when some merchandise may be oversold. You will be notified if an item is unavailable for shipment.
- We ship using Canada Post and have multiple shipping options including Priority Courier (next day delivery) and Expedited Parcel (between 1 to 7 business days), During the checkout process, the software will automatically provide an estimate of when the order will arrive if the order is placed. Please note that the amount provided is an estimate and actual shipping costs might vary for unusually remote locations and/or extremely large orders.
- Local Pickup applies only to Greater Vancouver. Orders can be picked up after 24-hours after payment is completed. Pickup times are between 10am - 4pm, Monday to Friday at Jump Logistics; 1531 Derwent Way, Delta. Please note that this is not a store-front but a warehouse and orders can only be picked up. Payment must be made beforhand.
Free Shipping Policy
If your order is shipping within Canada and the total comes to $175.00 or more (after any coupons or discounts and before taxes and shipping costs), then simply select "Free Shipping" as your shipping method when you're ready to checkout.
- Canceling items may affect your order's eligibility for free shipping.
- Offer applies only to orders of $175 or more in merchandise, excluding taxes. Promotional coupons and discounts where applicable will be deducted from your item subtotal and may affect your order's Free Shipping eligibility.
- The Free Shipping option must be selected as your shipping method during checkout in order to qualify for the offer. If you select another Shipping Option, the cost of Expedited Shipping will be deducted from the total shipping cost.
- Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.
- The Free Shipping offer may be used in conjunction with other promotions and coupons. The qualifying amount for Free Shipping is the total amount of the products purchased after the promotional discounts are applied and before applicable taxes.
- Note that this offer may not be valid for deliveries to unusually remote areas, or for items of unusually large weight.
- Offer is subject to change without notice.
Return Policy
- Starlit Citadel extends a 14-day guarantee for all orders except for Promotional Orders.
- All Promotional Orders are sold ‘as is’.
- All returns must be authorized by us before being shipped back. This is to ensure that we expect the order and will credit your account properly. Starlit Citadel will not pay for return shipment charges unless the return is due to our error or due to defective merchandise. In the case of defective merchandise, all pieces should be returned including the defective pieces.
- Our return amounts are as follows (except Promotional Orders):
- 100% refund excluding the original shipping charges for all unopened merchandise.
- 70% refund excluding the original shipping charges so long as all pieces of the game are returned for all opened products
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All returns must arrive with your full name, address and your original order number. This can be found in the packing slip first provided. Returns should be sent to:
StarlitCitadel.com
#313-8880 No. 1 Rd
Richmond, BC V7C 4C1
Canada