News, reviews, business articles and site updates for a board games store in Canada

Now Hiring – Logistics Assistant

September 1st, 2015 Posted in business | No Comments »

Starlit Citadel / Fortress Geek is hiring again in Vancouver, BC!

This is a year-round part-time position that works in our warehouse and conventions as needed. We are an e-commerce business that sells directly to consumers and offers both shipping and in-person pickup of customer orders.

The Logistics Assistant’s main role will be shipping and receiving, and they will also be expected to assist with basic warehouse organization and customer service. In their primary role, they will be responsible for processing and invoicing customer orders, and picking and packing them in preparation for shipping. We receive new stock weekly, and they will be expected to assist with the restock process, unpacking, inspecting and shelving all new items, as well as confirming the accuracy of the received shipment and updating store inventory as needed.

In addition to these regular duties, the Logistics Assistant will undertake general administrative tasks in the warehouse including cleaning, sorting and inventory counts. They will also be required to provide basic customer service to Local Pickup customers.  Work at conventions will be required from time-to-time which will require in-person selling. Additional projects and one-off tasks will also be assigned from time to time, according to the needs of the company.

The Logistics Assistant will be provided hands-on training and written procedure guides for all of the above tasks, and will be expected to follow them in order to reduce errors and ensure consistency of service in the company.  As a small, growing company; we are constantly changing our procedures as the business changes.

This job will be 12 to 18 hours of work during the majority of the year, with 30 – 40 hours worth of work during the Christmas rush period (mid-November to end-December generally).

Requirements:

  • Part-time availability on Weekdays
  • Occasionally on weekends
  • Familiarity and comfort with computers and data entry
  • Detail oriented and focused
  • Valid class 5 driver’s license

Nice to Haves:

  • Gaming knowledge (specifically board games) and general geek culture knowledge
  • Previous pick-and-pack and/or warehouse experience
  • Knowledge of Magento backend

If you are interested, please send your resume to trwong@starlitcitadel.com with your hours of availability.

 

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New Board Games: August 31st, 2015

August 31st, 2015 Posted in general, new releases | No Comments »

2S Solid Card Holder
3S Solid Card Holder
Star Trek: Five Year Mission
Star Wars X-Wing: Tie Punisher Expansion Pack
Star Wars X-Wing: K-Wing Expansion Pack
Star Wars X-Wing: Kihraxz Fighter Expansion Pack
Star Wars X-Wing: Hounds Tooth Expansion Pack
Token Box – Large
Token Box – Small

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New Board Games: August 27th, 2015

August 27th, 2015 Posted in general, new releases | No Comments »

Artifacts, Inc.
BattleCON: Light and Shadow
Conquest of Speros
Conquest of Speros : Lost Treasures Expansion
Cthulhu Realms
Firefly: Shiny Dice
Heroes of Normandie: Sainte-Mere Eglise Scenario Expansion
Heroes of Normandie: Carentan Scenario Expansion
Heroes Wanted: Breaking News
Heroes Wanted: The Stuff of Legend
Heroes Wanted: Champions and Masterminds 2
Kabuki
Lugu
Machi Koro: Millionaire’s Row Expansion
Open Sesame
Operation F.A.U.S.T.
Pocket Imperium
Rum & Bones
Suburbia 5 Star
Super Dungeon Explore: Shadow Mode Candy
Super Dungeon Explore: Wandering Minstrel
The King’s Armory
Unpub: The Unpublished Card Game
Utter Nonsense (2nd Edition)
Valley of the Kings: Afterlife
Viceroy
Weiss Schwarz: Booster Pack – Fate / Stay Night

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New Board Games: August 25th, 2015

August 25th, 2015 Posted in general, new releases | No Comments »

Halo: Fleet Battles – The Fall of Reach
Magic the Gathering: Arena of The Planeswalkers
New York 1901
Star Wars: Imperial Assault – Twin Shadows Expansion
Star Wars: Imperial Assault – Boba Fett Villain Pack
Star Wars: Imperial Assault – Kayn Somos Villain Pack
Star Wars: Imperial Assault – R2-D2 and C-3PO Ally Pack
VS System: Marvel 2 Player Box

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Multi-channel businesses

August 23rd, 2015 Posted in business | No Comments »

As many of you know, we run Fortress Geek as well as Starlit Citadel. We’ve also started dealing with Kicsktarter fulfilment to some degree, occasionally helping publishers get their Kickstarters out to their backers in Canada and the US. Running a business that has more than one channel of fulfilment / multiple avenues is actually significantly more complex than just running a single business. Sure, most of the backend is the same (putting boxes into boxes as Keith used to say); but its in the details that make things difficult.

One of the biggest toothing headaches this summer has been dealing with the increasing volume of business we are seeing in the other channels other than Starlit. It’s a good problem to have, but we’ve been forced to revise our processes again as we take into account the various ways that orders now arrive on our backend and need to be shipped out.

Going from just shipping with Canada Post to offering UPS means we now have 2 different software systems to work with, 3 different websites to access and multiple new customer touch points. Part of my job has been making sure that, for our staff, it all looks the same as much as possible. It shouldn’t matter where the order comes from, how we deal with it should theoretically be the same.

Theoretically, and we’re working towards clearing that up; but it’ll be a while still.

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New Board Games, August 21st, 2015

August 21st, 2015 Posted in new releases | No Comments »

Alien Frontiers: Expansion Pack #5
Batman Fluxx
Discoveries: The Journal of Lewis & Clark
Formula D: Expansion 6 – Austin & Nevada Ride
Magic Superglue Activator
Robotech RPG: Expeditionary Force Marines
Savage Worlds: The Last Parsec: Eris Beta-V Limited Edition
Savage Worlds: The Last Parsec: Leviathan Limited Edition
Savage Worlds: The Last Parsec: Scientorium Limited Edition
Shitenno
Starfighter
Sunrise City
Tic Talk
Ultimate Guard Deck Box : Pink (100 Count)
Ultimate Guard Deck Protector Supreme Matte White (80)
Ultimate Guard Deck Protector Supreme Matte Black (80)
Warpaints: Quickshade Ink Set (8)

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New Board Games: August 19, 2015

August 19th, 2015 Posted in new releases | No Comments »

Android: Netrunner LCG – Old Hollywood Data Pack
BattleLore (Second Edition): Great Dragon Reinforcement Pack
BattleLore (Second Edition): Mountain Giant Reinforcement Pack
Carrots Pinching
Dark Moon – Dinged (Grade A)
Descent: 2nd Edition – Bonds of The Wild Hero and Monster Collection
Dragonwood
Fire Dragon (aka Feuerdrachen)
Five Tribes: The Artisans of Naqala Expansion
Jumbo Countdown 55mm D20 – Opaque Blue/White
Marvel Legendary Deck Building Game: Secret Wars
Meow
Munchkin Zombies: The Walking Dead Expansion
Robotech RPG: Expeditionary Force Marines
Shadowrun 4th Edition: Runner’s Toolkit
Sleeping Queens 10th Anniversary Edition
Star Wars X-Wing: Imperial Raider
Stockpile
The Orchard (Card Game)
The Undercity: An Iron Kingdoms Adventure Board Game

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Heat and the human element

August 12th, 2015 Posted in business | No Comments »

Down in Vancouver, we’ve been having a bit of a heat wave. 28-30C temperatures every day can get pretty warm and even our warehouse which is mostly made of concrete and set below ground-level (slightly, it’s on a slope) stays warm through the day. Without air-conditioning, it’s not much fun.

Why am I talking about heat? Just that I notice people moving slower, getting less done just because it’s not as easy to do so. It also makes us more irritable, less prone to thinking kind of thoughts of customer sand suppliers like who do something minor.

We’re all human, but sometimes, it’s easy to forget that. Small irritations, after a while, get blown out of proportion. A customer who loses his temper at us and sends a bitter e-mail doesn’t have to apologise, we’ll still take their money the next time they are in. We can’t afford to do so, working on the other end; having to keep each e-mail / reply / interaction pleasant. It gets hard, and so things slow down, as we take a moment to step back and just consider the best options.

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New Board Games: August 07, 2015

August 7th, 2015 Posted in general, new releases | No Comments »

Battlefield in a Box – Fiery Nebula Battlemat
Battlefield in a Box – Asteroid Belt Battlemat
Force of Will CCG: The Moon Priestess Returns Booster Box
Force of Will CCG: Starter Deck “AO”
King’s Ransom
Lost Legacy: Third Chronicle: Sacred Grail & Staff of Dragons
Spielbox Magazine: Issue 3 (2015)
Wing Leader

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New Board Games: August 05 2015

August 5th, 2015 Posted in general, new releases | No Comments »

Dragon Shield Matte Sleeves – Black (100)
Dragon Shield Matte Sleeves – Blue (100)
Dragon Shield Matte Sleeves – Green (100)
Dragon Shield Matte Sleeves – White (100)
Dragon Shield Matte Sleeves – Red (100)
Eldritch Horror: Strange Remnants Expansion
Extra! Extra! Read All About It!
For the Crown: Between Heaven and Earth
Mage Knight: Shades of Tezla Expansion Set
Mind’s Eye Theatre: Vampire the Masquerade Deluxe Edition Rulebook
No Retreat! The North Africa Front
Star Wars: Armada – Maneuver Tool
Star Wars: Force and Destiny RPG – Core Rulebook
Star Wars: Force and Destiny RPG – Game Master’s Kit
Trambahn
The Lord of the Rings LCG: Escape from Mount Gram Adventure Pack
Ultimate Guard Card Case 80 card count – Yellow

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