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Retail Store Manager

September 1st, 2017 Posted in business
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Starlit Citadel is looking for a full-time retail store manager that will drive sales and attendance at the retail store while keeping expenses in-check.  Store manager responsibilities will include supervising assistant store managers, purchasing, merchandising and some customer service.  As a small business, we require a high degree of flexibility in all applicants.

Responsibilities

  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
  • Meet sales goals by hiring, training, motivating, mentoring and providing feedback to employees
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Ensure high levels of customers satisfaction through excellent service
  • Work with Warehouse Manager to ensure timely and satisfactory fulfillment of all online orders and inquiries
  • Complete store administration and ensure compliance with policies and procedures
  • Contribute to Social Media presence and building the company brand
  • Weekly purchasing of products from distributors and communication with distributors and publishers
  • Maintain outstanding store condition and visual merchandising standards
  • Report on buying trends, customer needs, profits, etc.
  • Deal with all issues that arise from staff or customers (complaints, grievances, etc)
  • Be a shining example of well behavior and high performance
  • Prepare, pack equipment, travel to and set up material at various conventions in Western Canada
  • Additional store manager duties as needed

Requirements

  • Prior experience as a retail manager
  • Budgeting
  • Customer management skills
  • Strong organizational skills
  • Good communication and interpersonal skills

 

Nice to have

  • Knowledge of Board Games and Board Game industry an asset
  • Knowledge of Magic the Gathering an asset
  • Valid Driver’s License an asset

Contact us at logistics@starlitcitadel.com with why you’d like to work for Starlit Citadel and your resume.  Salary is dependent on experience.

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